Cancellation & Refund Policy

Appointment Cancellations

Patients are asked to provide at least 24 hours’ notice when canceling or rescheduling an appointment.

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Cancellations made within 24 hours of the scheduled appointment time may be subject to a $25 same-day cancellation fee.

Missed Appointments (No-Shows)

Appointments that are missed without notice (“no-shows”) will result in a $25 no-show fee or forfeiture of any prepaid visit or deposit.

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Repeated missed appointments may require prepayment for future visits or may result in limited scheduling availability.

Refund Policy

Medical services provided by Harmony Health & Wellness Center are generally non-refundable once rendered.

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Refunds will not be issued for:​

• Completed appointments or services

• Missed or late-canceled appointments

• Membership fees already billed

• Services that were declined after the appointment time

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If a service cannot be completed due to a provider-related issue, scheduling error, or unforeseen circumstance on our part, a refund or credit may be issued at our discretion.

Telehealth Appointments

Telehealth appointments are subject to the same cancellation and no-show policy, including the $25 same-day cancellation or no-show fee.

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Technical difficulties on the patient’s end do not qualify for a refund.

Membership Cancellation

Subscription memberships are billed on a monthly basis.

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• Memberships may be canceled at any time with written notice

• Cancellations take effect at the end of the current billing cycle

• Partial-month refunds are not provided

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Any unused services or visits included in the membership do not roll over or convert to cash value.

Aesthetic & Wellness Services

Due to the nature of aesthetic and wellness treatments (including Botox, dermal fillers, microneedling, and hormone therapy), all sales are final once treatment has begun.

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Consultation fees are non-refundable.

Insurance & Coverage

Insurance coverage decisions are made by the insurance provider, not Harmony Health & Wellness Center.

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Denial of insurance coverage does not qualify for a refund. Patients are responsible for all charges not covered by insurance

Policy Changes

Harmony Health & Wellness Center reserves the right to modify this Cancellation & Refund Policy at any time.

Updates will be posted on this page and are effective immediately upon posting.

Questions

If you have questions regarding this policy or need assistance with scheduling, please contact our office:

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Harmony Health & Wellness Center
2169 Swanson Ave. #1
Lake Havasu City, AZ 86403
Phone: (928) 575-2090
Email: Misty@HarmonyHealthWellness.com